At Groovigo, we aim to ensure customer satisfaction with every order. All products undergo strict quality checks before dispatch. However, in rare cases where an issue occurs, our Return & Refund Policy outlined below will apply. Please read carefully before placing an order.
1. Eligibility for Return / Replacement
Groovigo marks all items as non-returnable by default.
A return or replacement is ONLY accepted if one of the following applies:
- You received a damaged product
- You received a defective product
- You received the wrong item
- The product is missing accessories or parts
Return requests that do not fall under these cases will not be accepted.
2. When to Raise a Return Request
You must raise a return request within 48 hours of delivery.
- Please include the following:
- Clear photos of the product
- Photo of the outer packaging
- Photo of the shipping label
- Video or photo clearly showing the issue
Unboxing video (highly recommended for faster approval)
Requests submitted after the 48-hour window may not be accepted.
3. Non-Returnable / Non-Refundable Products
Groovigo marks all items as non-returnable by default.
Returns are only approved under the valid exceptions listed in Section 1.
The following product types are strictly non-returnable, even under general category purchases:
Hygiene & Personal Care Items
- Beauty & skincare products once opened
- Cosmetics, makeup, perfumes, deodorants
- Grooming tools after use
- Hair styling tools showing usage
Intimate & Wearable Hygiene Items
- Lingerie, innerwear, shapewear
- Socks, swimwear, undergarments
- Any intimate apparel that has been worn or tried
Health & Fitness Consumables
- Supplements, edible powders
- Oils, balms, sprays once opened
Home & Kitchen Consumables
- Sealed hygiene-based products (opened)
- Used kitchenware, bottles, baby feeding tools
Jewelry & Accessories
- Earrings and body-contact jewelry
- Customized or engraved products
- Accessories showing visible wear
Customized / Personalized Items
- Printed, engraved, monogrammed, or made-to-order items
Toys & Educational Toys
Non-returnable if:
- Seal is opened
- Toy shows usage
- Parts/manuals missing
- Electronic toys are powered on or activated
Electronics & Gadgets
Non-returnable if:
- Packaging seal is broken
- Product is powered on, activated, or paired
- Accessories missing
- Customer-caused physical damage
Home Decor Items
Non-returnable if:
- Installation marks are present
- Fragile items were mishandled after delivery
- Fabric décor shows usage
4. Conditions for Return Approval
A return request will be approved only if:
- The product matches one of the valid return reasons
- The product is unused and in original condition
- All tags, manuals, accessories, and packaging are returned
- The product successfully passes Groovigo’s quality inspection
- The issue is clearly proven with submitted photo/video evidence
- Groovigo reserves the right to reject returns that fail to meet these conditions.
5. Replacement Process
Your return request is reviewed by our support team
- A pickup is arranged, or a return address is shared
- Product undergoes inspection after it reaches our facility
- A replacement is shipped within 2–5 business days, depending on stock availability
If a replacement is not available, we may offer:
- An alternative item
- Store credit
- A refund (only if eligible)
6. Refund Process
Refunds are issued ONLY under the conditions listed below:
- A replacement is not possible
- The issue cannot be resolved
- The return is approved after inspection
Refund Details
- Refund is issued to the original payment method
- Bank/UPI/card refunds may take 7–14 business days
- Shipping charges are non-refundable unless the error is from Groovigo’s side
- COD refunds (if applicable) will be processed via bank transfer or UPI
7. Order Cancellation
Orders can be cancelled only before dispatch.
Once shipped, cancellations are not possible. After delivery, you may only request a return if eligible under Groovigo’s return exceptions.
8. Wrong Address / Failed Delivery
If a delivery fails due to:
- Incorrect address
- Incomplete address
- Customer unavailability
- Phone unreachable
Then:
- Re-shipping charges may apply
- Refunds (when applicable) will be issued after deducting return courier charges
9. Return Shipping Charges
Free when Groovigo is at fault (damaged / defective / wrong item)
- Paid by the customer for voluntary returns (if allowed)
- RTO (Return to Origin) deductions may apply for failed deliveries
10. Items Damaged After Use
Damage caused by improper handling, installation, or normal wear & tear is not covered under this policy.
11. How to Raise a Return Request
Email: support@groovigo.com
Subject: Return Request – Order #XXXX
Include:
- Name
- Order Number
- Mobile Number
- Reason for return
- Photos/Videos showing the issue
- Unboxing video (recommended)
12. Contact Information
For any support or queries:
📧 support@groovigo.com
📍 Hyderabad, India
13. Policy Updates
Groovigo reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page and are effective immediately upon posting.