Last Updated: November 29, 2025
Welcome to Groovigo, owned and operated by Shishta Enterprises. We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why we collect it, how we use it, how long we keep it, and how you can control it. By using https://groovigo.com, you accept the practices described here.
Our Commitment
At Groovigo we commit to:
- Collect only the data we need to provide and improve our services.
- Keep your data secure using industry standard measures.
- Be transparent about how your data is used and who it is shared with.
- Respect and respond to your data rights requests promptly.
1. Who We Are
Groovigo (Shishta Enterprises)
Website: https://groovigo.com
Email: support@groovigo.com
Phone: +91-9391522867
Registered Business Address:
Sri Sai Janachaitanya Colony,
Nearby Badminton Court, Upperpally,
Hyderabad, Telangana, 500048, India.
2. What Personal Data We Collect & Why
We collect different types of data depending on how you interact with Groovigo.
2.1 Account & Contact Information
- Name, email, phone number, shipping & billing address, account details.
- Why: To process orders, deliver products, and manage your account.
2.2 Transaction & Order Data
- Order history, items purchased, payment status, invoices, refund activity.
- Why: To complete transactions, comply with tax laws, and provide customer support.
2.3 Payment Data (Processed by Third Parties)
- We do not store full card details. They are handled by payment gateways such as Razorpay, PayU, PhonePe, etc.
- Why: To securely complete transactions and prevent fraud.
2.4 Technical & Usage Data
- IP address, device type, pages visited, browser information, cookies, log files.
- Why: To improve site performance, analytics, personalization, and security.
2.5 Media & Uploaded Files
- Images or files you upload (e.g., for personalized orders).
- Why: To process requests and fulfill your order.
2.6 Communications
- Messages sent via support, contact forms, email, WhatsApp or chat.
- Why: To respond to enquiries and provide customer service.
3. Cookies & Tracking
Groovigo uses cookies for essential functions, analytics, and advertising.
- WooCommerce / WordPress session cookies
- Analytics cookies (Google Analytics / GA4)
- Advertising cookies (Facebook Pixel, Google Ads)
- Security cookies (bot detection, login protection)
You may disable cookies through your browser settings, but some features may not work properly.
4. Comments
Groovigo does not currently use public product or blog comments. If enabled later, we will disclose the data collected.
5. Analytics & Third-Party Tools
We use analytics services such as Google Analytics and Meta Pixel to understand user behavior and improve website performance. Hosting providers may also collect anonymous server logs.
6. Who We Share Your Data With
We never sell your personal data. We share only what is necessary with:
- Payment processors – Razorpay, PayU, PhonePe
- Shipping providers – courier and delivery companies
- Hosting & cloud providers – for secure site operations
- Marketing partners – Google, Facebook, email providers
7. How Long We Retain Your Data
- Order records: 7–10 years (legal requirement)
- Contact form entries: 6 months
- Analytics: 14–26 months
- User accounts: Until user requests deletion
- Uploaded files: Until order completion or on request
8. Your Rights (Plain Language)
You can request at any time:
- Access to your data
- Correction of inaccurate information
- Deletion of your account/data
- A copy of your data
- Restriction of processing
- Opt-out of marketing
Send requests to: support@groovigo.com
9. Where Your Data Is Sent (International Transfers)
Some data may be stored or processed outside India by cloud, email, or analytics providers. These services follow recognized international data protection standards.
10. How We Protect Your Data
- SSL encryption
- Secure PCI-compliant payment gateways
- Regular security monitoring
- Firewall & malware protection
- Restricted access to sensitive information
- Encrypted backups
11. Data Breach Procedures
- Immediate system protection & investigation
- Internal reporting and remediation
- User notification when necessary
- Regulatory reporting if required
12. Third-Party Data We Receive
We may receive additional information from payment gateways, marketing platforms, or delivery providers to prevent fraud or track order progress.
13. Automated Decision-Making & Profiling
We use automated tools for:
- Product recommendations
- Cart reminders
- Ad personalization
- Fraud detection
You may request human review of any automated decision affecting you.
14. Children & Minors
We do not knowingly collect data from users under 18. If you believe such data has been collected, contact us and we will delete it.
15. Behavioral Advertising & Opt-Out
We may use tracking technologies to display personalized ads.
You may opt out by:
- Changing cookie settings
- Using Google Ads and Facebook Ads preference tools
- Unsubscribing from marketing emails
16. Financial Verification & Fraud Prevention
Payment gateways may verify identity or transaction details to reduce fraud. Only minimal necessary information is shared with them.
17. Regulatory Compliance
Groovigo complies with:
- Digital Personal Data Protection Act (DPDP Act 2023)
- Information Technology Act, 2000
- Consumer Protection (E-Commerce) Rules, 2020
18. Contact Information
For privacy concerns or data requests, contact:
Email: support@groovigo.com
Address:
Sri Sai Janachaitanya Colony,
Nearby Badminton Court, Upperpally,
Hyderabad, Telangana, 500048, India.
19. Changes to This Policy
We may update this policy periodically. The “Last Updated” date will indicate the newest version. Continued use of the site means you accept any changes.